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4) A product is not delivered to Ryze within seven (7) calendar days after Return & Refund Service confirmation is sent from Ryze. 3) A product sent to Ryze for Return & Refund and Replacement Services does not include all original accessories, attachments or packaging. 2) Damage is caused to the product by uncontrollable external factors, including earthquake, fire, floods, lightning strikes, or transportation accident. Return & Refund Service and Replacement Service will not be provided where: 1) A legal proof of purchase, receipt or invoice is not provided or is reasonably believed to have been forged or tampered with. For other reasons, Return & Refund Service can be provided at a given time after confirmation from Ryze. If the package has been signed for, obtain a proof of damage during transit issued by the courier. If the package is damaged during transit, incorrect items are sent, or items are missing, do not sign for the package. Type 2: The product is damaged during transit, incorrect items are sent, items are missing, or the product does not match the original description of the product shown on the website. Return & Refund Service can be provided at a given time. It is determined that it is a quality issue after the product has been analyzed by Ryze or the service center authorized by Ryze. Type 1: The product has a manufacturing defect or quality issue. You can request Return & Refund Service within 7 calendar days of receiving the product (calculating from the next day when the product is received), and Replacement Service within 15 calendar days of receiving the product. Return & Refund Service Ryze guarantees that subject to the following conditions, Return & Refund Service and Replacement Service can be requested by providing a legal proof of purchase. Return & Refund Service, Replacement Service, and Warranty Repair Policy 1. Please contact Ryze for information specific to your location. Additional charges may apply outside of Ryze’s service areas. After-sales services may not be provided, and After-sales Policy may be different in some areas.
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How to Obtain After-sales Service If a product does not function as warranted during the warranty period, you may obtain after-sales service by contacting Ryze. The warranty period starts from the date when your Ryze product is purchased or shall be set separately by Ryze.
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Coverage Ryze warrants that each Ryze product will be free from material and workmanship defects under normal use during the warranty period. 2) By purchasing Ryze products, you acknowledge that you have read and agreed to this policy. Co., Ltd products purchased for your own use and not for resale.
Overview 1) This After-sales Policy only applies to Shenzhen RYZE Tech. Please fly below 120meters and in green zones.I. Micro category UAS – Please Apply for UIN before the flight from the digital sky website.
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